Lean Service Consultancy

Corvus Services has worked extensively in a wide variety of environments, introducing a performance driven culture and using techniques that deliver radical improvements that are sustained and built on year by year.

People Focus

At the heart of what we do is an intense involvement with the people who actually work the processes. Many organisations make the mistake of applying performance techniques without involving the staff. But great organisations give the techniques to their staff to help them improve the way they work. Corvus trains staff in the most appropriate improvement techniques and then works alongside them to deliver real results using what they have learnt. We also coach managers to provide the committed, hands-on support their staff need.

Process Focus

Understanding in detail the processes that create the goods or service is fundamental to improving their outcomes. We document the real process, not the one found in a manual or written procedure. Once this is achieved, we help staff identify waste, of all types, and then reduce or eliminate that waste. Whenever waste is removed, performance will always improve.

Results Focus

Our goal is to deliver real improvements and this starts with measurement of the important current performance indicators. Whenever a change is made that is expected to improve performance, one or more of these indicators will improve. This positive feedback is used to encourage staff to reduce or eliminate more waste, delivering more improvement.

TYPICAL PROCESS

What will Corvus Services do to deliver real and lasting performance improvement?

• We will check that real benefits are achievable by establishing the potential for improvement and by assessing the environment for success factors
• We will pilot improvement activities to demonstrate how to improve performance and deliver quantified benefit
• We will train your staff to achieve the following:-
  • Organise the workplace at an individual, team, department and at site level
  • Match resource to demand so that work is done when and only when needed
  • Collect and use information to direct improvement activities
  • Solve problems efficiently and permanently, eliminate firefighting
  • Identify important information and communicate it properly
  • Use the power of teams
• We will identify performance measures that drive constant improvement
• We will work alongside your staff to ensure the tools and techniques are used to deliver the maximum benefit
• We will coach supervisors and managers in the appropriate way to treat staff to encourage improvement activities
• We will help you deliver a step change in performanceWe will leave you with an organisation that can improve performance year after year after year

If you need to improve the performance of your organisation, call Andy Hobson at Corvus Services.