Introduction to the Obvious Office
Lean techniques are commonplace in world class manufacturing organisations and help them drive year on year improvements to quality delivery and cost.
These techniques are increasingly applied in office environments with amazing results. Yes, the claims about performance are really true. Whenever I have used lean techniques in an office I have never failed to get over 20% performance improvement and usually much more than this.
Why Obvious Office?
Clients often comment how obvious things are when their offices have been transformed. A good office should be an Obvious Office where it is
- obvious what the office does
- obvious how the office works
- obvious who does what
- obvious how we will get the work done, correctly and on time
- obvious how much better the office is performing ….and
- obvious what needs doing to get even better
There are 6 key stages to creating an Obvious Office
- The Focused Office
what are we here for?
everybody has a crystal clear view of what they exactly do for their customer
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- The Standardised Office
how do we do what we do?
everybody performs each task in broadly the same way
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- The Planned Office
how can we make sure we can get the job done?
you understand the volume of work to be done and provide the resource needed to complete it
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- The Organised Office
how can we get the job done more easily?
the layout and physical organisation of work is arranged around the work process
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- The Visual Office
how do we make sure everyone knows what is going on?
important information about workload, performance, and organisation is shown visually
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- The Improving Office
how do we make sure we can get better and better?
problems are raised, analysed and resolved as part of the day to day routine.
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